Buyer FAQ

This FAQ section is created to answer most common questions that users have about this website and its features. Here you will find help by going through the My Account, Buy, Sell, Payment Option, Guides and other available help menus.

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Contact the seller firstly. If you are unable to resolve this issue, immediately send an e-mail to our support team via support@g2g.com.

i) Guaranteed time – Indicates the duration that a seller is able deliver the goods within the given time.

ii) Stock Level – Indicates the maximum stock amount a seller has. Buyer can choose to buy all the amount or any amount lesser than the stock level.

iii) Unit Price – Indicates the price for each unit. Example, if the product is referred as gold and the unit price is 0.1 USD, assuming you wanted to purchase 1000 gold :-

The price would translate to 1000 x 0.1USD = 100USD. Our system will generate the price for you automatically for each input you’ve made.

iv) Buy button – Selecting this will prompt up a menu. You will need to enter all necessary details in order to proceed to check out for your order. If you are purchasing gold, you will be requested to enter a character name, delivery method and the total amount of the product you wish to acquire.

The 3 things that you will notice on the listing :-

a) Seller’s Online Status – green indicates the seller is online and red as offline.

b) Seller’s Ranking – sellers are categorized under 6 different groups, where their rankings are given based on their performance and sales output. Sellers that conducts numerous successful sales will gain higher ranks:-

  • i) Non-Verified Normal Seller
  • ii) Verified Normal Seller
  • iii) Bronze Power Seller
  • iv) Silver Power Seller
  • v) Gold Power Seller
  • vi) Platinum Power Seller
  • vii) Diamond Power Seller

c) Order Level – Max Level is 120. The order level indicates how much order the seller has completed. Higher the order level means the seller completed a huge number of orders.

a) In-Game Gold
- Choose a sales listing that suits your interest. You can sort the listing by delivery time, unit price or stock quantity.
- Click on the “Buy” icon
- Type in your in-game character ID, choose your preferred delivery method and quantity.
- Our system will generate the price for that order.
- Press ‘Proceed to checkout” to accept the order.

b) In-Game Items
- Choose a sales listing that suits your interest. You can sort the listing by delivery time, unit price or stock quantity.
- Click on the “Buy” icon
- Type in your in-game character ID, choose your preferred delivery method and quantity.
- Our system will generate the price for that order.
- Press ‘Proceed to checkout” to accept the order.

c) Game Accounts
- Choose a sales listing that suits your interest. You can sort the listing by delivery time, price, or levels.
- Click on the “Buy” icon
- Press ‘Proceed to checkout” to accept the order.

Yes you could. Please send all inquiries to support@g2g.com and we will reply you at the soonest time possible.

Our sellers are scheduled to be online everyday. However, if you notice our seller is still offline after a day, please send an e-mail to support@g2g.com. Our friendly staff will check on this issue for you.

Your order will be submitted for processing. A notification e-mail will be send to you and the seller when the order is cleared by the system.

Contact the seller immediately via the built-in “Chat” feature and inform the seller to prepare the goods for delivery.

We’re afraid that you won’t be able to do that. If the seller is selling 1000 quantity, the maximum quantity you could place for an order is just 1000. If you wish to purchase more, do place another order  on a different seller.

You could contact the seller once an order is placed.  The “Chat” button will be visible on the top part of the page which allows you to contact the seller.

If the seller is offline, feel free to leave a message to the seller through the chat or mail system.

After an order is completed, the “Chat” and “Mail” features between the buyer and seller will be disabled.

G2G imposed strict rules and policies for our sellers to adhere to. You shouldn’t be worried about making purchases from our sellers. The payment will be protected by GamerProtect system until a transaction is complete.

Transaction Flows :
a) Buyer places an order
b) The payment will be withheld by GamerProtect system
c) Seller confirms the delivery has been made
d) Buyer provides confirmation that goods have been received
e) GamerProtect system releases the payment to the seller.

a) Check under “Featured Games” at our main page. If the games you’re looking for is not listed there, click on the “View All Games” tab for the entire games list.

b) Use the “search box” to locate the games. Type in the game’s name and select search for the results.